Frequently Asked Questions

What is MixTwix?

MixTwix is a privacy-first crypto mixing service designed to break direct transaction links and clean the funds received at the destination address.

Why would I use MixTwix?

To clean AML and anonymize your funds by separating them from their previous transaction history.

Aren’t Bitcoin transactions already private?

No. Bitcoin uses a public blockchain, where transaction history can often be followed between addresses. MixTwix separates the original deposit from the final payout, breaking the direct transaction link.

Is MixTwix anonymous?

Yes. MixTwix is absolutely anonymous. We never require KYC, account registration, or personal information. Tor access is available without JavaScript, no persistent order history is kept, and all retained order-related data is deleted within 24 hours after completion.

Do I need KYC or an account?

No. MixTwix does not require KYC, account registration or personal information for standard BTC mixing.

What personal information do I need to provide?

None. No name, phone number, email address, identity documents, or other identifying information is required.

Does MixTwix keep logs?

No persistent order history is kept. All retained order-related data is deleted within 24 hours after completion.

Does MixTwix work through Tor without JavaScript?

Yes. The official MixTwix Onion version works through Tor without JavaScript.

How does MixTwix break transaction links?

Incoming funds pass through multiple internal processing stages and independent routing paths before the final payout is generated. As a result, the original deposit is separated from the coins received at the destination address.

What is the minimum amount?

The minimum amount for BTC mixing is 0.000595 BTC.

Can I request custom order conditions?

Yes. Personal Service supports custom processing time, payout parameters, alternative payout cryptocurrencies and other non-standard conditions for orders starting from $5,000.

What is Personal Service?

Personal Service is a manual option for orders that require conditions beyond the standard flow. You can request a different processing time, increased fee for more complex routing, payout in another cryptocurrency, custom payout parameters, or other specific conditions. Contact us through any official support channel, describe your requirements, and our team will review the request and arrange the transaction individually.

How do I create a Personal Service order?

Select Personal Service on the homepage or contact us directly through Telegram, SimpleX, Jabber, or Tox. Describe the conditions you need and wait for our team to confirm the details before sending funds.

Is there a maximum transaction limit?

The maximum transaction limit is 30 BTC.

What are the fees?

The standard fee is 2%–4.5% + 0.0003 BTC.

Why isn’t the fee fixed?

Because predictable fees create predictable transaction patterns. MixTwix uses a variable 2%–4.5% fee to break amount correlation between deposits and payouts and make transaction matching more difficult.

What is the fixed 0.0003 BTC fee for?

It is the fixed network/processing component of the fee used to process the transaction.

How long does processing take?

Standard processing takes approximately 3–6 hours. For non-standard timing requirements, you can contact our team through Personal Service.

Can I use multiple payout addresses?

Yes. MixTwix supports multiple payout addresses within a single order.

What is a Letter of Guarantee?

A Letter of Guarantee is a PGP-signed document automatically generated for every order that records its key parameters.

What protects my order?

Every order includes a PGP-signed Letter of Guarantee. MixTwix also maintains public Security Deposits that can be independently verified.

Why should I save the Letter of Guarantee?

It is MixTwix’s confirmation of your order parameters. Keep your Letter of Guarantee until the transaction is fully completed — it may be required when verifying the order or contacting support.

How can I verify a Letter of Guarantee?

Every Letter of Guarantee is signed with the official MixTwix PGP key. You can verify it yourself:

Save the Letter of Guarantee you received.
https://mixtwix.to/pgp-key.txt
this
Verify the digital signature of the Letter of Guarantee using the imported key.
Make sure the signature is verified against the official MixTwix key.
Compare the parameters in the Letter of Guarantee with the details of your order.

Official MixTwix fingerprint:
B425 903C 2E46 55C3 D2C8 7431 60D9 E267 5D94 94CF

If the signature is successfully verified using the official MixTwix PGP key, the document is authentic. Never use a PGP key received through a third-party message, private conversation, or unofficial website.

What are Security Deposits?

Security Deposits are public guarantee deposits maintained by MixTwix on independent third-party platforms. They provide an additional layer of protection for users in case of confirmed fraud or non-payment.

What happens if MixTwix does not pay me?

First, contact official MixTwix support. If fraud or non-payment is confirmed, you can also submit a claim to the independent platform holding the relevant Security Deposit and may be eligible for compensation under that platform’s rules.

Can I verify the Security Deposits myself?

Yes. Every published deposit can be independently verified through the corresponding third-party platform. All current deposits and verification links are collected on the dedicated Security Deposits page.

What is the difference between Mixing and Exchange?

Mixing is BTC → BTC processing designed to break transaction links and clean AML.
Exchange allows you to send one supported cryptocurrency and receive another available asset.

Which assets are available through Exchange?

Current Exchange options include ETH, USDT TRC20, and USDT ERC20, while XMR is available as an output currency. Available directions may change, so always check the current Exchange interface before creating an order.

What should I do if my order is delayed?

Keep your Letter of Guarantee and contact official MixTwix support. Our team will check the current status of your order and help resolve the issue.

What will MixTwix support never ask me for?

We will never ask for your private keys, seed phrase, wallet password, or authentication codes. Never share this information with anyone, even if they claim to represent MixTwix.

How can I make sure I am using the real MixTwix website?

Always verify the official clearnet domain, Onion address, PGP key, and MixTwix contact details before sending funds.
Clearnet: https://mixtwix.to/
Tor: http://uds2z5fszbux2nuxkg6bkqqn3ugdp4jmfdtadrfwk2yfly4n5a3zudqd.onion/
PGP: https://mixtwix.to/pgp-key.txt
Official contacts: Help page

Why is it important to verify official links?

Phishing websites can fully imitate the design and branding of crypto services. Always verify the domain before creating an order or sending funds.

Where can I check MixTwix’s reputation & reviews?

MixTwix is publicly listed, reviewed, and discussed across independent monitoring services, review platforms, and crypto communities. All major external sources, reviews, and discussions are collected on the Reputation page.

Can MixTwix guarantee a specific AML score?

MixTwix guarantees a low AML score after processing. However, we do not guarantee a specific numerical score, as different blockchain analytics services use different datasets, methodologies, and risk models.

Frequently Asked Questions

Verify MixTwix